Tenfold is the future
August 25, 2017
Tenfold is the future
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
Our entire sales department uses Tenfold. It addresses a lot of issues. Our ability to text our prospects allows us to get information quicker in their hands. The iPhone app is easy to use and allows us to access information on-the-go. Also the fact that we can catalog and save people's information is very helpful. We are used to making 100s of calls a day and sometimes when we get a call back, it makes our lives easier to know who is calling back so we can be prepared, as opposed to answering the phone and not sounding informed.
- Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."
- I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.
- I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.
- I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
- Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.
- I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature. I have some ideas on how to improve this, if you're reading this Tenfold!
- Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.
- Dialpad is allowing our sales team to make smarter phone calls by putting the information that we need in front of us to be effective. Positive ROI!
- If the connection of Dialpad was as reliable as a landline. I would put a ring on it and marry the service for life!
3CX is reliable. But Tenfold is more advanced. It has more features and resources that a sales team needs to be effective.