LivePerson CTI Platform (Tenfold)

LivePerson CTI Platform (Tenfold)

About TrustRadius Scoring
Score 9.0 out of 100
LivePerson CTI Platform (Tenfold)

Overview

Recent Reviews

Love this software!

8 out of 10
August 13, 2018
Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making …
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Tenfold is GREAT!!

10 out of 10
May 08, 2018
This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more …
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Fast, easy and efficient

10 out of 10
May 07, 2018
Tenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer …
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Tenfold is Great!

9 out of 10
April 25, 2018
Tenfold is used to help us as an organization more easily dial out to our customers and be able to record our findings from each and every …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is LivePerson CTI Platform (Tenfold)?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Features Scorecard

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Product Details

What is LivePerson CTI Platform (Tenfold)?

Now from LivePerson (acquired October 2021), Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.


Customer Satisfaction & Customer Experience

•Recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at reps' fingertips

•Streamline case management and data capture workflow


Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Features

  • Supported: Click to Dial
  • Supported: Automatically Log Calls
  • Supported: Immediately recognize callers with inbound/outbound screen-pops
  • Supported: Streamline case management and data capture workflow
  • Supported: Reduce Average Handle Time (AHT)
  • Supported: Eliminate Manual Searching
  • Supported: Notes, Next Steps & Dispositions
  • Supported: Support Blind & Warm Transfers
  • Supported: Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce

LivePerson CTI Platform (Tenfold) Video

LivePerson CTI Platform (Tenfold) Integrations

LivePerson CTI Platform (Tenfold) Competitors

  • InGenious
  • Nice
  • Verint

LivePerson CTI Platform (Tenfold) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Spanish, Portuguese, German, French, Japanese

Comparisons

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Reviews and Ratings

 (72)

Reviews

(1-25 of 38)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Genesys is very limited with its options. For instance, if we want to make a sale, then we chat with the customer and after we try our sales pitch and the customer wants to make a purchase, we then have to call the customer to complete the sale. With LivePerson, we can send out an immediate payment request and make money faster. Genesys also does not have a translation setting and often changes font without warning.
Joe Peers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more for Tenfold, but again, we really think it's worth it and ceased looking for alternatives to this day.
May 16, 2018

Tenfold is great!

Tanner Meyerhoffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product!
May 08, 2018

Tenfold is GREAT!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Tenfold
I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless.
Daniel Pobst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to a call I might take because it doesn't take any time.
January 02, 2018

Tenfold Saves Me Time

Ricky Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
Jason Conrad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.
September 14, 2017

Great Product!

Andrew Nelson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
My past companies have not used any sort of dialer like Tenfold. Once I began using it though I would not ever want to go back to the old way. Whether it just be clicking on the number or the ability to track your metrics as opposed to guessing, this process is second to none.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Having a clean project manager has become a necessity. I love having the ability to share my pages and have files shared with me. If I have any questions about the product I utilize the chat feature. Talking to an actual person is something that helps me personally understand things.