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TIBCO Jaspersoft Review 3 of 99
TIBCO Jaspersoft Review: "Good solution for those requiring tight integration or near-open source flexibility."
https://www.trustradius.com/business-intelligence-biTIBCO JaspersoftUnspecified7.5236101
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Updated October 09, 2018

TIBCO Jaspersoft Review: "Good solution for those requiring tight integration or near-open source flexibility."

Score 6 out of 101
Vetted Review
Verified User
Review Source

Software Version
Jaspersoft Professional Edition

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our commercial application(s) that we sell to customers
BI visualilsation for SaaS product
  • Flexible visualisation
  • Deep integration with wider software product
  • Highly customisable
  • Not as polished as higher end BI solutions
  • Product development and support responsiveness can be sluggish
  • Commercial/account management contacts dont add value
Jasper was a significant step on from our previous all-in-one BI solution. It allowed us to hit more of our requirements more closely and deliver a tighter integration of BI within our SaaS product.
  • Jaspersoft Premium Support (No annual case limit)
Given we have currently only a single data source, this was not particularly important in our implementation, but the flexibility to access the data from where and as we required was comforting for the future.
Multi tenancy was vital to support our multi tenant SaaS customers. We were able to integrate the Jasper authentication with our own product's auth to provide a seamless experience within the service.
More flexible than Qlik, easier to integrate and cheaper to run.
Less polished and ultimately capable than Tableau, but more flexible commercially and technically.
In terms of commercials and support, easier to deal with than either Qlik or Tableau.
A good BI visualization solution where you need a balance between powerful functionality and detailed customization. Good breadth of functionality (canned reports, self-service etc).

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
5
Report Formatting Templates
7
Drill-down analysis
6
Formatting capabilities
8
Report sharing and collaboration
6
Publish to Web
7
Publish to PDF
7
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
7
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
8
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
7
Javascript API
8
iFrames
8
Java API
7
Themeable User Interface (UI)
8
Customizable Platform (Open Source)
8

Support and Training

Support

7
Support is pretty good, sometimes have had to escalate to get to the bottom of more complex or urgent issues, but generally issues are well tracked and comprehensively dealt with.

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Slow Initial Response

Implementation Details / Implementation Partner

  • Implemented in-house
  • Third-party professional services
  • TIBCO professional services
na

Implementation

7
Our integration requirements were complex, but Tibco were able to find a way for us to get things working. The open source nature of the product makes this easier to an extent.

Training Types Used

  • Online training
Training was adequate but required an investment of effort on our part.

In-Person Training

Online Training

8
Again, the open source and community background of Jaspersoft make answers and information relatively easy to find on line.

Customer Success Team

None/Don't Know/Other - We used these programmes to customise the product to enable the self-service reporting to work with our environment. The upshift package allowed us to access professional services at a relatively reasonable cost,and this work was delivered well..