Don't Use This Tool. Run.
March 02, 2020
Don't Use This Tool. Run.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Time Doctor
Time Doctor was introduced to our company when we merged almost 2 years ago. It is used to track the time of each employee for hr purposes and project management purposes. The system is very faulty and super outdated. I would not recommend this system to anyone! Great idea, poorly implemented.
- Upsets you. Time Doctor does a great job making you upset when it glitches out and stops tracking your time.
- Not tracking your time. Weird right? Shouldn't time tracking a product track your time? Well, this one doesn't... it attempts it, but it rarely gets it right.
- Blowing off support. They do an excellent job never answering your emails or concerns.
- FIX YOUR APP!!! A huge part of my day is spent on the phone and working remotely. I downloaded the app and did everything support told me to fix it. I spent a month testing out everything they told me to get this to work. But no matter what, about 5 minutes into working, the app would stop tracking my time. I spent more time working on the app than on my job.
- Update the UX! I was embarrassed for the company when I first opened time doctor. It looked like it was created in the '90s and hadn't been touched since.
- Get better support. I had a lot of issues with using this product. Every time I'd reach out it would take several days to get a response. Then the response would be vague and took multiple emails to figure out what they were saying. Terrible support.
- Wasted my time. I spent so much time focusing on how to implement and fix the bugs in this system that I wasn't able to focus on my job.
- Wasted my money. It wasn't terribly expensive, but I essentially paid money to spend time being upset.
- On a positive note, I was able to track projects on a few of our employee computers, so we got some good info out of it.
I've never used another time tracking tool. We have suffered from this tool for a while. And now we are in the process of creating our own tool so we don't have to deal with time doctor ever again. I am not sure what else is out there, but I'd be surprised if you couldn't find something better than this.
Do you think Time Doctor delivers good value for the price?
No
Are you happy with Time Doctor's feature set?
No
Did Time Doctor live up to sales and marketing promises?
No
Did implementation of Time Doctor go as expected?
No
Would you buy Time Doctor again?
No