TOPdesk is a good product to use in any kind of industry
April 10, 2018
TOPdesk is a good product to use in any kind of industry
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is being used by our IT department for the call registration of daily incidents. Also, to have a CMDB of all our assets within the company. Besides IT-related questions, we also register all incidents our students are having with their schoolbooks.
10 - IT Service management.
Pros
- Incident management: In my opinion, is the core process for TOPdesk. Call agents can easily register tickets, you can send status updates to your clients and send an information email when the problem is solved.
- Selfservicedesk: You can give customers access to the SSD so they can apply a new incident, but they can also follow any ticket they applied earlier.
Cons
- Possibility to connect with Azure AD. We run LDAP connection so we can import all our employees and students. In the future, all our users will be known in the Azure AD instead of our on-premise AD.
- We export our data to Power-BI so we can report to our management team how many tickets per month are made by the service desk. This gives the management inside info of how busy it is at the service desk.
- none
Did not evaluate any other products.
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