Good incident management and CMDB solution
November 02, 2020
Good incident management and CMDB solution
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are using TOPdesk in various parts of the organization, both as an Incident Management tool as well as CMDB. TOPdesk is used by corporate IT as well as specific engineering and professional services departments. It allows us to keep track of internal IT related incidents and IT inventory that is present.
250 - TOPdesk is used throughout the entire organization by lots of different user groups. Among these are IT service management (helpdesk and system administrators), facilities management, office management, security operations, procurement, and management. It is very useful to be able to use a single IT solution for such a variety of different user groups.
- Gives a clear, configurable overview of open incidents.
- Has an easy-to-use self-service facility.
- Ability to create KPI based reporting.
- Azure SSO connector is cumbersome to configure.
- Office365 mail import configuration requires way too much permissions on your mail environment.
- UX can be improved.
- More self-service.
- Reduced escalation.
- Increased efficiency.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
No
Did implementation of TOPdesk go as expected?
No
Would you buy TOPdesk again?
No