Makes everything easy which makes your client happy!
December 10, 2020
Makes everything easy which makes your client happy!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Due to the pandemic, the influx of customers were very massive and there wasn't enough bandwidth to handle all of them. As we want to provide a very strong Customer Service we started using Totango to easily identify the clients who need help and orientation about our platform. We can also create success plays in order for the client to be in a journey with us on how to maximize our platform.
- Client Health - We can see those clients who are in good shape and those clients that needed attention. We immediately reach out to those clients who need assistance.
- Account Insights - CSMs can immediately see who are the other people involved in those account such as AM, Renewals, Support, etc. We can sync up with them if there's any opportunity or concern.
- Utilization - You can monitor how your platform is being used, if it's underutilized perhaps you can offer training or sync up to the client and see how we can improve.
- I'd like to see more integrations with Totango, as this is a very strong platform - there's a lot to be done in terms of its ecosystem.
- Better onboarding with clients.
- LTV increase.
Ease of use - Totango's platform is very, very easy to use and understand. Integration - It's integrated to our one of the important platform, SFDC, which provides a very strong feature and reliability to Totango. Segments - they are very easy to set up and implement, it creates an ability to easily see what is happening to your clients.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes