Pretty good, lightweight. Would recommend for a starter.
March 17, 2021

Pretty good, lightweight. Would recommend for a starter.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We needed a tool to manage our accounts with our customers. To make sure we were guiding them through onboarding and renewal processes.
  • Easy to set up
  • Quick set up
  • Free plan
  • Very complex
  • Hard to master
  • Lots of notifications
  • Keeping track of accounts.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

No

Would you buy Totango again?

Yes

I think it's suited for a team that has the time to really set it up or one that just needs something a bit more complex than a Google Sheet.

Totango Feature Ratings

Product usage
Not Rated
Help desk / support tickets
Not Rated
NPS surveys
6
Customer profiles
6
Automated workflow
8
Internal collaboration
6
Customer health scoring
1
Customer segmentation
8
Customer health trends
6
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Role-based user permissions
8
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated