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Trust in the tool. It's really amazing
March 13, 2024

Trust in the tool. It's really amazing

Felipe Antoniazzi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Trellix ePolicy Orchestrator

Endpoint Security Suite
We use Trellix ePolicy Orchestrator and the features to support the environment for antivirus, DLP, DE and FW for host.
The tool helps to deliver security with efficiency. The accurate of the detection is really very good.
Our scope involves Wkt, Srv for Santander and affiliates. No issues impacting the business.
  • Integration
  • Accurate of the detection
  • System tree structure
  • Dlp policies
  • Firewall for host
  • Licensing
  • Availability

Do you think Trellix ePolicy Orchestrator delivers good value for the price?

Yes

Are you happy with Trellix ePolicy Orchestrator's feature set?

Yes

Did Trellix ePolicy Orchestrator live up to sales and marketing promises?

Yes

Did implementation of Trellix ePolicy Orchestrator go as expected?

Yes

Would you buy Trellix ePolicy Orchestrator again?

Yes

Trend, Symantec Advanced Threat Protection, Trellix ePolicy Orchestrator
Citrix environment

Trellix ePolicy Orchestrator Feature Ratings

Vulnerability Management Tools
10.0
IT Asset Realization
10
Authentication
10
Configuration Monitoring
10
Web Scanning
10
Vulnerability Intelligence
10
Threat Intelligence
10.0
Network Analytics
10
Vulnerability Classification
10
Automated Alerts and Reporting
10
Threat Analysis
10
Threat Intelligence Reporting
10
Automated Threat Identification
Not Rated
Threat Recognition
Not Rated

Using Trellix ePolicy Orchestrator

15 - Different levels of support
5 - Admin, support, reporter, user
  • Quality of detection
  • Protection against threats
  • Behavior of the threats
  • Threats behaviour
  • Zero day
Because the company is evaluating other products.

Evaluating Trellix ePolicy Orchestrator and Competitors

Yes - Trend
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Quality of the detection, management
The results about threat detection and the CPU consumption.

Trellix ePolicy Orchestrator Implementation

Satisfied
  • Implemented in-house
  • Third-party professional services
NetsafeCorp
Yes
Change management was a big part of the implementation and was well-handled - Organization of the waves and test all versions with differents OS
  • Assign policies
  • Removal of the last product

Trellix ePolicy Orchestrator Training

  • Online Training
  • In-Person Training
  • No Training
Excellent
Excellent
No, because of the traps about inheritance.

Configuring Trellix ePolicy Orchestrator

Complex
Attention with the inheritance policies and tasks.
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code
The groups

Trellix ePolicy Orchestrator Support

The support worked very well in the appropriate time to answer
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
I don't know what is the level of support.
Yes - Yes... fee years ago, vse product
When we had an issue about dat deployed.

Using Trellix ePolicy Orchestrator

User friendly, what is the only point to be improved is about the inheritance of policies and tasks.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Reports
  • System tree
  • Schedule of tasks
  • Inheritance

Trellix ePolicy Orchestrator Reliability

Trellix ePolicy Orchestrator is a great tool, and provide complete security with Endpoint Suite.
Outage only during upgrade... but not impact the environment.
No issues

Integrating Trellix ePolicy Orchestrator

Relationship with Trellix (FireEye + McAfee)

Upgrading Trellix ePolicy Orchestrator

Yes - Fix bugs
  • Fix bugs
  • Improve security
  • Integration with more vendors
Yes - Is a good app
Yes - To continue updated