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Get buy in before you buy
September 11, 2019

Get buy in before you buy

Gillian Farquhar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

Currently, we use the TrustRadius platform to drive a fresh set and higher volume of relevant reviews from happy customers. The results are aggregated for an internal sharing site for our field to use for deal support.
  • Really excellent customer success team
  • Ability to shape questions that differentiate Qlik offerings
  • Ability to see what large companies are researching Qlik offerings
  • The interface is clunky and not intuitive in places
  • To really leverage the tool, you have to involve Product Marketing, Customer Success, Support, etc. - and doing that, there needs to be a lot of resources to help vendors. There aren't enough examples.
  • Lack of examples of how large customers are leveraging TrustRadius externally.
  • I'm unable to quantify ROI at this point.
G2 Crowd
More reviews = good but quality of content and total score (as compared to other vendors) is more important.
Impact is unknown still - because of aforementioned lack of participation/buy-in from other organizations.
You should really know that you cannot operate this program successfully in a vacuum. You're going to need a lot of collaboration with other organizations so plan for that - if you cannot get buy in from product, support, etc., it's less likely to be successful.