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Superb Customer Support
August 04, 2017

Superb Customer Support

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TSheets

We implemented Tsheets for the entire company. It helps us address accurate hourly tracking for various events at multiple locations.
  • Tsheets has a very proactive support system. The ability to "chat" with a person, such as Max (Thanks again Max!!) to get immediate assistance has been invaluable.
  • Tsheets is always listening to its users to implement changes and improvement - but sometimes the changes don't work across the board. For instance, you can add the feature to round employee time to the nearest measurement (there are several options) but it then rounds everything - including breaks and switching jobs which no longer allows the employee the allocated time.
  • We are still in the learning stages of the software and are working on using the software the best way for our company.
While Tsheets is quite versatile I recommend trying to find a business very similar in organization in their cases to view. We started without realizing that the nature of our business (multi departments with multiple schedules, billing and scheduling processes) meant that not all areas of TSheets would work for all of our departments. So, we are having to learn what fits where. This is both a good and bad thing as we are evaluating internally but a very messy process.