TSheets lacking IT customer service
February 29, 2020

TSheets lacking IT customer service

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TSheets

It's being used to track all departments of our employees' time including per diem and reimbursements. By allowing the employees to complete their work hours on a mobile app, it takes away the paper format of standard time clock entry errors and creates great tools to tracking trends.

Pros

  • The mobile app is very user friendly.
  • It works on many phone platforms. IOS, Android and etc.
  • Offers an array of reports to provide employee trends.

Cons

  • We have been working with them for over a year attempting to successfully upload TSheets paydata to ADP.
  • The IT customer service takes weeks to respond and solve an issue.
  • Very hard to speak with the same customer service representative that's working on the particular case file.
  • Their phone app is very user friendly.
  • If you need to change or update the app specific for your companies needs be prepared to have patience with them to figure it out.
  • The IT turn times are the most needed area for them to improve on, since it directly affects our payroll.
I unfortunately do not have experience with other employee timekeeping systems.
I give it a rating of 5 because they may have a great employee timekeeping app, but that's about it when it comes to overall value. The other HR necessities such as working with other HR platforms due to the specific needs of our company is crucial, and I feel they are just not there yet.

Do you think QuickBooks Time delivers good value for the price?

Not sure

Are you happy with QuickBooks Time's feature set?

Yes

Did QuickBooks Time live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Time go as expected?

No

Would you buy QuickBooks Time again?

No

They may be satisfactory to work with if they are the only payroll platform your company works with. However, once you add an additional HR platform to run together with TSheets is where issues can arise.

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