Visually appealing for responders, hard to learn
July 13, 2018

Visually appealing for responders, hard to learn

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

We use Typeform for all of our data collection (surveys, applications) for our membership. We also utilize it for internal surveys and weekly updates. We chose typeform for the visual appeal, but what really makes it a great tool is the ability to add logic jumps to your data (ie if someone does x, jump to a certain question etc) and the ability to integrate it to send data to another source using Zapier, which greatly reduces the time needed to move data or make multiple surveys.
  • Logic jumps
  • Aesthetically pleasing surveys
  • Customization
  • Integration
  • User experience - hard to learn, not intuitive
  • Downloading forms directly from Typeform
  • Cannot create rules in a spreadsheet (so if you have a lot of rules or you use it for payment, this is a huge hassle)
  • Able to collect all results to surveys and applications with no issues on user side
  • Able to download copies of the data for various uses
  • A major tool in the process flow of our admissions process
We like the aesthetics of Typeform, but one thing we love about SurveyMonkey is that it automatically captures the user information (ie email and name) when sent in an email, while Typeform does not.

Visually, Typeform works for most of our needs and offers an experience that is more branded to our company's visual identity.
Typeform has been trying to brand itself as a payment platform, but it is really not designed for this purpose. We used it over the past year for this need with logic jumps and calculations to add price and it was not a great experience.

However, for simple surveys and data collection Typeform is visually clean and allows you to set up fairly complex surveys using logic jumps to direct users to the correct question. They also have a good number of question types from text fields to dropdowns and multi select options.

Typeform Feature Ratings

Survey templates
7
Themes
7
Custom logo/branding
7
Changes to live survey
4
Multiple question types
8
Survey logic flexibility
7
Response tracking
5
Data export
4
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
5
Access controls
Not Rated
Compliance
7