Item: Typeform
Rating: 8
Author: Verified User

Overall Satisfaction with Typeform

Use Cases and Deployment Scope

We use Typeform for all of our data collection (surveys, applications) for our membership. We also utilize it for internal surveys and weekly updates. We chose typeform for the visual appeal, but what really makes it a great tool is the ability to add logic jumps to your data (ie if someone does x, jump to a certain question etc) and the ability to integrate it to send data to another source using Zapier, which greatly reduces the time needed to move data or make multiple surveys.

Pros and Cons

Pros

Logic jumps
Aesthetically pleasing surveys
Customization
Integration

Cons

User experience - hard to learn, not intuitive
Downloading forms directly from Typeform
Cannot create rules in a spreadsheet (so if you have a lot of rules or you use it for payment, this is a huge hassle)

Return on Investment

Able to collect all results to surveys and applications with no issues on user side
Able to download copies of the data for various uses
A major tool in the process flow of our admissions process

Alternatives Considered

SurveyMonkey

We like the aesthetics of Typeform, but one thing we love about SurveyMonkey is that it automatically captures the user information (ie email and name) when sent in an email, while Typeform does not.

Visually, Typeform works for most of our needs and offers an experience that is more branded to our company's visual identity.

Likelihood to Recommend

Typeform has been trying to brand itself as a payment platform, but it is really not designed for this purpose. We used it over the past year for this need with logic jumps and calculations to add price and it was not a great experience.

However, for simple surveys and data collection Typeform is visually clean and allows you to set up fairly complex surveys using logic jumps to direct users to the correct question. They also have a good number of question types from text fields to dropdowns and multi select options.

Typeform Feature Ratings

Comments

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Visually appealing for responders, hard to learn