Item: UKG Pro
Rating: 9
Author: Todd Switzer

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

We use UltiPro for Payroll, HR database and Recruitment. We also have dabbled in BI and Performance Management and would like to get up to speed with salary planning and budgeting. It is primarily used by HR and payroll but all employees have access and a few managers make use of it more than others.

Pros and Cons

Pros

Payroll is fast, easy, and accurate.
Time and Attendance are very easy to work with an integrate so perfectly with payroll
Recruitment is great as it keeps our hiring organized and is so nice to hire someone and have already captured all their information

Cons

Performance management is very cumbersome to set up and tough to roll out to supervisors when they have not had access to the implementation training
Have never really been able to get salary planning and budgeting used
Would love to have the directory pictures bigger and more functional
Would like more guidance on setting up a meaningful and fun homepage for employees

Alternatives Considered

ADP - used...it was never very good and poor problem solving.

Likelihood to Recommend

I think it works best when a company can throw a variety of resources at implementation. It was tough as a one man show at the time.

Using UltiPro

Likelihood to Renew

Happy with performance and generally pleased with cost. Like the possibilities it brings in terms of functionality

Relationship with Ultimate Software

Communications from the Vendor

As time goes on, Ultimate has engaged with us less. They are responsive when we contact our direct engagement manager, but do not seem very proactive in reaching out to us.

Comments

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Verified User
(Vendor Representative) commented 7 years ago
Hi Todd, thank you very much for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. I just wanted to let you know that I shared your comments with the team so we can improve your experience with us in the future. Have a great day!

Ultiease serves to please

Modules Used