UltiPro At a Glance
April 16, 2014

UltiPro At a Glance

Debbie Robinson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

10.7.2

Modules Used

  • UTA

Overall Satisfaction

We use UltiPro for Payroll Processing, Benefits Management, employee/manager self service, time & attendance.

Pros

  • Tax Compliance. All legislative and tax updates are handled timely
  • Payroll calculations

Cons

  • Not much training when implementing a new module. When we implemented Time & Attendance it was new to us but we were expected to train our new users. It would have been nice to have training included.
  • Payment Services. There have been times when their withdrawals from our bank account without being notified of the amount
  • Sometimes it seems that the Support group do not talk to one another. When they call back on a ticket sometimes I am on the phone for over an hour only to have the ticket escalated to another Tier.
  • The employee/manager self-service website has been very beneficial
n/a
We have had two new ERM's in the last year. I don't feel like they understand our culture and our needs. Also, the user interface is very important to our users. They want simple, easy to use features when they login. I think UltiPRo needs to improve the user interface.
The core HR/Payroll module is very good. We have had a few issues with UTA integration.

Comments

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