Long time user still happy
July 07, 2015

Long time user still happy

Liz Lamorena | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

12.3

Modules Used

  • Core, eRecruitment, Onboarding, Payroll, Benefits Admin

Overall Satisfaction with UltiPro

UltiPro is being used as our full HRIS suite, employee self-service and manager self-service. We are currently going through an acquisition and it is the chosen HRIS product to be used across all platforms effective 1/1/2016. It addresses the majority of our HR business problems currently, including Talent Acquisition management, Open Enrollment & Life Events, Payroll processing and time and attendance (currently using UTA). It also serves as our system of record that feeds into the company Active Directory.

Pros

  • UltiPro does a great job of staying abreast any compliance or legal regulations we need to be aware of as HR professionals. In particular they have provided up to date reporting tools for ACA requirements for tracking variable hours eligibility for medical insurance.
  • UltiPro has been a wonderful strategic partner, in particular our ERM has been actively involved in our company growth and ensuring she is partnering with us as we move into the next phase of our business.
  • I appreciate UltiPro's willingness to listen and act upon client feedback for product enhancements.

Cons

  • There seems to be a good amount of infrastructure changes occurring. As a client we have felt it from a customer service standpoint, ie. slow responses from our NSR.
  • The UTA product has been a difficult module for us from the time we implemented. I believe there should be more support personnel working with this product and troubleshooting and finding resolution to issues has been challenging.
Overall the performance is good. However, there are times when eRecruitment moves very slow. In addition, around 2pm CST BackOffice moves very slow. We still do some payroll maintenance via Back Office and the slowness is disruptive as we often get kicked out of Citrix around this time. Integration with other softwares has been great and an area where UltiPro excels.
Never any issues and excellent communication when there is going to be an outage, however it is a rarity.
This is a great product for large companies that require a good amount of customs for their business. I have found UltiPro to be very robust and overall a great partner for a growing company. The time and attendance product is the area that I would ask a lot of questions around before implementing to ensure it can truly meet the business needs.

UKG Pro Feature Ratings

8.7
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.5
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.3
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
9.0
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
9
Applicant Tracking
10
Notifications and Alerts
9

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