We would choose Ultipro again and again
November 13, 2018
We would choose Ultipro again and again
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
I am in the Payroll Dept. and we use it, as well as the HR Department. We recently had them do a complete assessment for us to give us a better idea of what additional products we were paying for and not using yet. We plan to implement several more of their products over the coming year. Currently our employees can view their personal information, pay stubs and W2's. We intend to open up employee self service soon.
- UltiPro provides the best customer service of any vendor I have done business with. They have a rapid response phone line for issues during our payroll processing which is extremely helpful during that time crunch.
- UltiPro offers lots of free training classes for all of their products. Many of them are virtual so very convenient for us.
- Ultipro has a convention annually that allows you to take additional classes, in addition to networking with lots of other customers that use their products.
- I honestly do not have any areas that come to mind. When there are things that need improvement, they have a place to submit change requests that other customers can vote on to get them implemented.
Prior to Ultipro we used ADP for a very short time. Prior to that we had our own "home grown" system. Ultipro, at the time, provided everything we needed to pay our employees in a timely fashion. This was 20 years ago.