Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use it for payroll processing, onboarding, recruiting, compensation, and reviews. It is used across our organization. It has streamlined our recruiting and onboarding immensely. It has also saved a lot time with reviews and annual pay increase process. It makes it easy to build reports and extract for the management team.
- It has made the 1094/1095 process very simple to provide.
- Year-end and quarter-end filings are very easy.
- I like the payroll process.
- I don't like how every new feature ends up being at a cost.
- Security is good but the reset process for employees doesn't function very well.
- I do not like the way that Kronos and Pro do not function well together and feel we were mislead that it would
- Mobile app between Kronos and Pro is a disaster.
- It is nice having all functions under one platform in todays world there are to many required sites to log into
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
I feel we have achieved all of the above except for the cost. There is a hefty cost and continues to increase each year, I feel that older customers have a continued increase each year and new companies that go on UtiliPro end up getting cheaper pricing.
I used to have issues with support getting back to me but since the added Rapid Response I have great luck and it has been very easy to get help - even on the weekends.