Item: Unitrends
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use our fantastic Unitrends appliance as our primary backup for our Windows servers, Cisco phone system and a few desktops. We have select servers set to use the Instant Recovery feature which would allow us to spin up a virtual machine from a backup and use it in production.

Pros and Cons

Ease of use.
Retention policies that are easy to understand and implement.
Updating the backup client is very easy.

Support was lackluster last year.
The new user interface is still missing key features that the old interface had.
The new web interface is not intuitive.

Return on Investment

We have confidence that our data is secure.
Unitrends appliance runs on Linux so it is more secure.
Last year support was very spotty and seemed to be struggling.

Key Insights

Do you think Unitrends delivers good value for the price?

Yes

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Cisco Unified Communications Manager (Call Manager), Appian

Likelihood to Recommend

Unitrends is great as a "set it and forget it" software. When it is working you can rest easy. When it isn't working sometime support struggles to fix the issue but I've always had my problems solved, it just may take awhile.

Unitrends can help achieve Zen

Modules Used

Overall Satisfaction with Unitrends Data Center Backup and Recovery