1. Home
  2. Product Management Software
  3. UserVoice Reviews
  4. User Review of UserVoice
A great platform to gather and work with all customer insights
June 20, 2022

A great platform to gather and work with all customer insights

ariel cordiviola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with UserVoice

We have a lot of customers with different types of users. So we were looking for a tool to be able to handle most of the customer/user insights to help us discover and work around elements that will give value and have a positive impact on the overall experience of the platform.
  • Collect insights from customers
  • Visualize the how critic is a request from a customer
  • Report on new insights
  • Easy to share updates of insights to customers
  • Don't have any, for us that the work very well.
  • One portal to get customer insights
  • Simple track insights status, and communicate internally and externally
  • Reporting on insights updates
  • Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
  • We can track better how many ideas are accepted and released vs rejected ones.

Do you think UserVoice delivers good value for the price?

Yes

Are you happy with UserVoice's feature set?

Yes

Did UserVoice live up to sales and marketing promises?

Yes

Did implementation of UserVoice go as expected?

Yes

Would you buy UserVoice again?

Yes

For Product departments, it will help to organize customer insights in one place, and give transparency to the prioritization process to customers and internal stakeholders. While giving tools to track, report, and communicate in a really simple way closing the loop from the input of an idea to the stage of accepting/rejecting and the overall result.