Item: Varicent
Rating: 8
Author: Binoy Warrier

Use Cases and Deployment Scope

The SPM system is used to payout financial performance related incentives to customer service colleagues and their leaders. It is used byt multiple departments. It addresses the processing of incentives.

Pros and Cons

Robust database capabilities
Ease of use
Very short learning curve for developers

Reporting is a weakness, due to lack of features
Performance dashboards are lackluster and severely limited for major use
Workflow is also quite restrictive and not easily adaptable to business needs

Return on Investment

Increased transparency
Increased audit capabilities
Increased accuracy

Usability

While the tool is good, it feels like it has aged poorly. Lacking reporting features commonly available in many tools. Lacking in ability for complex input forms.
The tool is good and quite fast when it comes to processing and retrieval of data.

Exceptional Examples of Varicent Support

There was a time when our feed to an external payroll vendor was unsuccessful. Varicent employees jumped on a call with us and helped us see to resolution.

Scalability

Dont see a limit to the scalability.

Likelihood to Recommend

The tool is well suited for batch processing of incentive payouts and regular reporting. For analytical purposes and leadership summary reporting purposes, the tool is lacking in sophistication.

Was an incentive to use this tool.

Overall Satisfaction with Varicent Incentive Compensation Management