Verint - Helping staffing gaps to increase members' great experiences
Updated September 07, 2023
Verint - Helping staffing gaps to increase members' great experiences
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Created a consistent staffing model throughout our branches, helped show where the staffing gaps were, and helped with decisions on how to fill those gaps.
- Reduce staffing gaps
- Access to reports
- Reduced overhead expenses
There was one other one, but I can't recall the name right now. At the time Verint was chosen, we considered ourselves as retail operations instead of branch operations and were very interested in how to staff the PT and FT mix.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Since we have various locations that are unique in customer base as well as customer needs, Verint was able to help distinguish these areas for us and focus on staffing based on those needs
We have not used mobile application