Overall Satisfaction with Verint Workforce Management
WFM Schedule, forecasts, quality. Gap in completion of installation of version 15.2.
- WFM
- Schedule
- Forecast
- Telephony
- In my opinion, UI lacks intuitive design and foundation
- If full solution was deployed then very useful.
- Purchased automation in PTO and shift bids, but these do not work currently
Superior
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
No
Would you buy Verint Workforce Management again?
Yes
Using Verint Workforce Management
60 - Scheduling, Forecasting, quality
Scheduler, Quality, Data Analysis. Needed developers and telephony
- Schedule
- Forecast
- Quality
- Forecast
- Schedule
- Quality
- Speech analysis
Evaluating Verint Workforce Management and Competitors
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
More through test in sandbox area that mirrors current environment
Using Verint Workforce Management
Pros | Cons |
---|---|
None | None |
- Schedule
- Forecast
- Quality
- Activity mapping