Big Fan
June 15, 2023
Big Fan
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use Verint Workforce Management to forecast and schedule for our call center. The view of net staffing and ability to offer VTO and Overtime directly to agents has improved our efficiency tremendously.
- Love the Queue Analytics view of intraday performance
- Love the QuickView into agent state and adherence
- Request management offers tremendous flexibility in setting time off parameters
- The audit log is quite cumbersome. Hoping that in the future enhancements will be made to provide better insight of who did what and when. This would be very useful to Verint customers to assist in staff training.
- Improved Productivity
- Improved employee satisfaction with schedule flexibility
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
We have seen a dramatic improvement in our forecast accuracy with Verint Workforce management.
No, we have not utilized the mobile application yet.