Webex - A Real Time Saver.
Updated October 21, 2022

Webex - A Real Time Saver.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex for individual and group chat, and audio and video conferencing. With the single application, it is simple to be chatting with someone and if the conversation requires more clarity or to bring more people in, it's a simple matter of engaging other users or starting the audio or video conference option with a simple click.
  • Individual and group chat.
  • Video conferencing.
  • Audio conferencing.
  • Sometimes adding a user is not intuitive.
  • The chat feature rivals that of any other business communication system I have used. It allows us to get questions answered quickly and efficiently.
  • The fact that audio and video conferencing are built-in makes it simple to use one app for multiple functions. It is a real-time-saver, especially for quick meetings when something needs to be clarified.
Webex is as good as any of these competitors, and because the messaging and conferencing features are integrated, it is actually better than some of these, which are stand-alone for only one of the features.
I have never had a problem, but when I did I used the knowledgebase and my question was answered.

Do you think Webex App delivers good value for the price?


Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?


Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Simple to use, easy to integrate other appropriate features and products.
WebEx is great for chat, and it shows if people are online, offline, on a call, at a conference, etc. So you always know the status of your contacts. It's also nice to be chatting with someone and with the touch of a button being able to share a screen, call the person, or connect to a video conference with the person. Also, in chat, you can pin messages so it is easy to refer back to them in the future.

Webex App Feature Ratings

Not Rated
Mobile Access
Not Rated
Not Rated
Internal knowledgebase
Video files
Audio files
Document collaboration
Access control
Advanced security features
Not Rated
Integrates with Google Drive
Device sync

Cisco Webex Experience

We use all the WebEx features and also use Vimeo for WebEx so that we can easily share our video content with team members, either individually or in groups. It is very handy having an app that lets you chat and set up meetings with your contacts, and also makes video sharing simple.
The Webex App provides an excellent and secure environment for our teams to chat, meet and collaborate with each other in a straightforward, simple interface. There are a number of handy features like automated emails for meetings and events, cross-platform interactions between PC and mobile, and secure calls on mobile phones with simple connectivity. The Personal Insights information provided in WebEx is also very informative to understand who you contact frequently and making sure that the interactions are productive. It really is a great app to have all these features in one place.
Although I have yet to use all these features, the features like noise suppression on meetings and calls is really excellent. The app seems to very efficiently recognize and eliminate background noises without affecting the conversation. The transcription feature is also remarkably accurate and typically needs very little editing. These features have saved our organization so much time, whether it is just by doing a quick chat with someone away from their desk and on a mobile device, or running virtual meetings with a dozen participants. WebEx has been a great time and resource saver!

Using Webex App

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Messaging/Chat
  • Video Conferencing
  • Audio Conferencing
Yes - It works well, with much of the same functionality of the desktop version