Webex App Working Well
Updated March 03, 2025

Webex App Working Well

Michelle Hixson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We have migrated to the Webex App and I'm very pleased with the access to direct chats and spaces. I especially appreciate the TAC system is connected and it's simple to troubleshoot with an engineer.

Pros

  • External guests in Webex has no issues

Cons

  • The calendar synching can sometimes be difficult for users
  • Positive impact as being our second videoconferencing platform
We use TEAMS and I'm very happy with the collaborative features. I like Webex's SLIDO integration as well as full slido.com access.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

I like the ease of differentiating between a direct chat and a space. It's pretty intuitive. We have not really launched the webex teams side because our organization is comfortable with MS Teams and the nomenclature is confusing.

Webex App Feature Ratings

Project Management
7.0
Scheduling
10
Mobile Access
10
Search
1
Communication
10.0
Chat
10
Notifications
10
Discussions
Not Rated
Surveys
10
Integrates with Outlook
10
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Webex App Support

TAC Engineers and my CSM are easily accessible in direct and spaces. It's phenomenal.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Enterprise license
When in the Webex space that is created when a TAC is entered, I get updates and can meet in Webex with the tech and we can share screens that really solves the problem quickly.

Using Webex App

The initial user's experience is one of confusion moving from Webex meetings. They're confused by the spaces and direct and the MS Teams like appearance. When we provide guidance, it's perfectly fine and easy to move past.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The fact that Slido is now automatically inside the Webex panel makes its use much easier for faculty.
  • I like that the updated Webex Suite Meeting Platform has simplified the taskbar and made it easier.
  • The user does need to know to click on the More Options vertical ellipse to see all of the condensed tools
Yes - It works very well

Comments

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