Item: Webex App
Rating: 10
Author: Michelle Hixson

Use Cases and Deployment Scope

We have migrated to the Webex App and I'm very pleased with the access to direct chats and spaces. I especially appreciate the TAC system is connected and it's simple to troubleshoot with an engineer.

Pros and Cons

External guests in Webex has no issues

The calendar synching can sometimes be difficult for users

Return on Investment

Positive impact as being our second videoconferencing platform

Alternatives Considered

Microsoft Teams

We use TEAMS and I'm very happy with the collaborative features. I like Webex's SLIDO integration as well as full slido.com access.

Support Rating

TAC Engineers and my CSM are easily accessible in direct and spaces. It's phenomenal.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, VidGrid, Canvas

Usability

The initial user's experience is one of confusion moving from Webex meetings. They're confused by the spaces and direct and the MS Teams like appearance. When we provide guidance, it's perfectly fine and easy to move past.

Likelihood to Recommend

I like the ease of differentiating between a direct chat and a space. It's pretty intuitive. We have not really launched the webex teams side because our organization is comfortable with MS Teams and the nomenclature is confusing.

Webex App Working Well

Overall Satisfaction with Webex App