Overall Satisfaction with Webex Contact Center
We need a Cloud solution, so we moved to the Webex Contact Center. And Webex Contact Center is very nice product to use, it's single pane of glass. All the features we can use from single window only. Integration with third party tools or applications is very easy. And whatever we use, we pay for that only. That's the best thing due to Webex Contact Center.
- Whatever we use, we have to pay for that only.
- All the features and applications are on single window, single pane of glass.
- Integration with third party tools or application is very easy.
- Need easy access to Email, chat and SMS.
- Webex Desktop Screen should be more interesting to see.
- License part should be more easy to understand for common user.
- Whatever we use, we pay for that only. So best in ROI
- It's best cloud solution, connect from anywhere in the world
- Easy intergration with third party applications
AI-enabled innovations such as automatic noise suppression, real-time transcription, note-taking, and personalization. Due to all these features it's very easy for users to connect with our customers. And no need to make any personal notes and typing all things in the meetings. Very helpful for all users and best ROI.
Cisco Webex meeting where we can easily arrange and make meetings with internally and with customers also. This feature is very cool. We can start the meeting in a just one click. Cisco Webex Teams is very nice and useful application for chat, call and meetings. Video calling is best option here.
Due to Webex Contact Center we don't need to think about interoperability, security, participant management, host settings, all has been taken care by Webex Contact Center. We can get all applications and features on single window and securely we can access all those applications. It's best for return on investment.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes