Item: Webex Meetings
Rating: 8
Author: Verified User

Overall Satisfaction with Webex Meetings

Use Cases and Deployment Scope

We use Webex as our main conferencing platform and distance learning. Most of our meetings take place in Meeting Center, although some use Training or Events as well. Little use of Support Center. The whole organization uses Webex for conferencing. We also see some use in the reservation-less audio conferencing portion of the platform.

Pros and Cons

Pros

Quality audio
Number of options
High reliability

Cons

First-time join experience could be improved. You can join a test meeting, but other vendors offer more complete AV loopback for first-time users to have more confidence.
Administration options are disconnected. Multiple portals, Webex Administration and Control Hub should be combined into a single portal.
Support can be dicey.

Return on Investment

Allowed us to consolidate many different conferencing platforms.
Enabled us to take advantage of existing investment in Cisco's telephony and conferencing solutions.
Provided a great alternative to in person meetings.

Other Software Used

Cisco Unified Communications Manager (Call Manager), Visual Studio IDE, Microsoft SQL Server

Likelihood to Recommend

I am not sure I've found a scenario where Webex is not well suited. Prior deployments that required CMR Hybrid or did not include CMR cloud as a standard feature were less ideal, but Cisco has done a good job incorporating their customer's environments if the customer is heavily invested in standards-based telepresence equipment.

Webex Meetings Feature Ratings

Comments

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Great conferencing solution