Item: Webex Meetings
Rating: 10
Author: Nicole Clinard

Use Cases and Deployment Scope

Support customers through partner control hub utilizing WebexDI, Webex Meetings, Webex Calling, and Webex CC. Use Webex meetings as our team preferred tool for customer support, team collaboration and training, working with vendor support.

Pros and Cons

Screen sharing
recording sessions
search of previous conversations
webenars

file sharing with ease
persistent chat before and after scheduled calls

Return on Investment

it is essential for our day to day customer support

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Webinars
Webex Events
Cisco Webex Room Series

Organizational Challenges Faced

mostly remote workforce

Impact on Organizational Challenges

easy to stay connected via webex, chat, video calls, and presence

Hybrid Work Experience

easy to connect chat and see who is available to collaborate

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Likelihood to Recommend

I prefer the webex interface to MS Teams, however MS Teams has a few tools that are easier to access. Especially during a screen sharing session when the tools menu is not visable. The pop ups whe doing screen sharing re in the way as well. Always have to shuffle things around when screen sharing

Webex Review

Overall Satisfaction with Webex Meetings