Great Experience with Whatfix
May 24, 2023
Great Experience with Whatfix
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Whatfix
We initially implemented Whatfix to help reduce the number of support tickets we receive regarding our CRM. We were able to create content in Whatfix for users to answer questions regarding processes, inputting data, viewing reports, etc. One of the main benefits was it provided 24/7 instant support for our users. Next, we introduced Whatfix as part of our new hire training for the CRM. It's been a great way for new hires to learn at their own pace and because of their positive experience during the onboarding period, they are more likely to refer to our Whatfix content before opening a support ticket.
- Account Management teams are customer-focused and always attentive to business needs
- Regular feature enhancements
- Technical Helpdesk is incredibly fast to resolve open tickets
- Sometimes buggy, but it's quickly resolved when I submit a support ticket
- Ability to offer 24/7 support to our users (reduce the number of support tickets)
- Link to videos for new hire training
- We've seen a reduction in the number of support tickets
- We've saved time on new hire training by having videos, PDFs, etc. available (we don't have to teach new hires everything in the beginning)
Do you think Whatfix delivers good value for the price?
Yes
Are you happy with Whatfix's feature set?
Yes
Did Whatfix live up to sales and marketing promises?
Yes
Did implementation of Whatfix go as expected?
I wasn't involved with the implementation phase
Would you buy Whatfix again?
Yes