Item: Clari Copilot
Rating: 8
Author: Verified User

Overall Satisfaction with Wingman

Use Cases and Deployment Scope

We used to invite Wingman to all calls within the company. - For internal calls, it was a good addition to training sessions so that people could refer back to the training in the future - For client calls, wingman was quite useful as we could rewatch the video and understand more details about client needs, our performance as Sales reps, and be able to share the video with coworkers/managers.

Pros and Cons

Pros

Join the call easily
Playback available any time
Easy to navigate website and tool

Cons

Speech to text transcript was not accurate
Sometimes recording was unavailable or took a long time to become available
At times the playback audio quality was really bad, and almost useless

Return on Investment

Better coaching of new employees
Performance growth as employees could rewatch their pitch and improve it further
Improved sales

Key Insights

Do you think Clari Copilot delivers good value for the price?

Not sure

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Other Software Used

Google Meet, Zoom

Likelihood to Recommend

Well suited for training sessions and client calls. Not so well suited for sensitive (for example HR calls) where you don't want people to have access to your call.

Comments

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