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Out of this world!
July 17, 2014

Out of this world!

Steven Kennedy Jr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Team

Modules Used

  • Task
  • Product
  • Support Case

Overall Satisfaction with WORKetc CRM

Love this program, they have made it easy to run a business, every aspect of the company can be done with WORKetc. There are so many different ways of using it. It has a great place to keep knowledge. You can keep track of employee time. When you use it for support it is awesome; it makes a case number which makes it easy to respond and keep track of all info.
  • Keeping track of support cases.
  • Simple to learn how to use.
  • Time keeping.
  • Inventory section
  • Shipping section (UPS)
  • Time clock widget
  • Employee efficiency
  • Customer service
  • Keeping things organized
  • None
WORKetc is the best bang for your buck. It allows you to control the company from one program and training is easy. It lets you customize to allow you to complete everything that you need to get done. I like the fact that all your contacts are all in one area.
Once you have it set up the way you want it to be it will be hard to switch to anything that is not near as good. Also they keep upgrading and making it better for every day use. They listen to customers and try to add the things they want to see.
When you get a support case you can create a discussion with other employees so you can talk about different ways of correcting what is wrong. I like the note feature which lets you leave a note on the status of the case or what you did to correct the issue.