WORKetc review
July 21, 2014
WORKetc review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Platform
Modules Used
- CRM
Overall Satisfaction with WORKetc CRM
This software is being used to manage IT customer service and employee time management. It's also used to bill customers. All of our employees use this software on a daily basis. It address productivity levels and employee time management. It also is used for sales leads, providing real time support for customers, and diversifying our options in customizing the structure in which we provide support. Overall this software is must have and will increase quality control in many aspects as well. It is a must have for any business.
- Time management- fast, no errors, and custom fields help to keep things very precise.
- Customer service response times with no errors, and precise results.
- Innovative processes, and simplicity of use.
- I would like to timestamps have the capability of being entered across the board for long periods of time.
- Time management improvement
- Productivity standards with employees
- Accountability in the level of customer service we provide