Workfront - the good, the bad and the ugly.
May 17, 2017

Workfront - the good, the bad and the ugly.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

We are currently using Workfront to track and drive our campaigns in the company on both regional and a global level. We are wanting to maximise the usage of this product and get the most value out of it. We currently stretch this across our marketing and web team and then plug into our regions/ other global office.
  • Manage digital work processes

Pros

  • It allows us to create projects and get specific people allocated to the task.
  • We get a solid view of whats going on (if tracked properly).
  • We can see comments and updates - but the comms to email doesn't always follow through.

Cons

  • I feel that it can improve on better service to us in terms of visibility on an Account manager that I can contact.
  • I need support on educating tam members on the use thereof.
  • We need consistency of application and comms.
Against JIRA - I was not involved in the decision making process.
I think this is incredibly powerful especially in areas where capacity management is key - I believe in the power of this tool - I just want to see it being used better.

Adobe Workfront Feature Ratings

Project Management
2.6
Task Management
5
Resource Management
4
Gantt Charts
Not Rated
Scheduling
2
Workflow Automation
Not Rated
Team Collaboration
6
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
1
Mobile Access
1
Timesheet Tracking
1
Change request and Case Management
Not Rated
Budget and Expense Management
1
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

  • Sherry Arnold | TrustRadius Reviewer
    Sherry Arnold
    (Vendor Representative) commented 9 years ago
    Thanks for leaving this honest and thoughtful review. It seems you're having difficulties with adoption and perhaps getting enough support from Workfront. I'd really like to make sure we're doing all we can to help you but your review is anonymous. Please feel free to reach out to me directly at sherryarnold@workfront.com. I would really encourage you to reach out for advice from other users on the Workfront community. There are thousands of members on the community that have terrific and valuable ideas! I hope you'll contact me so we can help you be more successful!

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