Wrike has saved my workflow, but I want more support to improve it.

I implemented Wrike for our company to manage tasks, subtasks, and issues for our review process of our product and projects. I use a lot of subfolders to categorize deliverables within projects. Each deliverable has stages in which I utilize tasks and subtasks. I like using Wrike and it helps with the project workflow. Blueprints is something I love because our process rarely differs for individual projects. I have been using this for 6 years and I still am not able to leverage reports as I would like. There is too much noise and tasks that reports never show up accurately. I have reached out to Wrike to assist me with this, however my account representative changes every 4 months and I seem to know Wrike better than them. I would like to see better representative that take initiative to help direct me to engineers to support what I am trying to accomplish and workshop solutions with me.