Item: Yeastar P-Series PBX System
Rating: 10
Author: Toufic KHREISH

Use Cases and Deployment Scope

Compelling event: With exponential growth in our client's staff and services, it was imminent to find a solution that can cater to current and future needs without sacrificing any modern telephony feature. Such as mobility, address book management, call recording, link to CRM, and traceability of calls.Most of all with an availability grade of 99.99 % Solution: After careful consideration of the client's requirement, The Yeastar P series cloud, hosted in our data center, was the best fit that can meet and exceed current and future needs. Mostly ease of use, fast deployment, and its modern and intuitive GUI. Extra: Yeastar demonstrated a great sense of partnership by exceeding the customer's expectation in developing 2 add-ons, specially requested by the client. Yeastar team did a great job in the migration phase went very fast and smoothly. Special thanks to the team led by Lena, Ann, and Pixy. The actual size of the Client base is 800 extensions and over 600 DID and 250 concurrent calls

Pros and Cons

User workspace
Linkus
Call recording
blacklist over 100000 entry (Special feature developed by yeastar)
Whitelist exception override (Special feature developed by yeastar)
Client management and address book management

With the recent software release there is hardly nothing to mention
there was a feature missing such as Call monitoring , however solved with an upgrade

Most Important Features

AMI that connects to CRM
Recordings
Linkus
Client Management

Return on Investment

It is not always a question of return on investment. Mostly about flexibility, accessibility, and reliability
In our case there was no ROI question, in fact, the client ended up paying more in cloud renting than having it on-premise
The client had many obligations regarding ease of use (Linkus), managing space for call recording, and the blacklist of outgoing calls towards specific numbers. That was not easily possible with on-premise point 1 above to be met.

Alternatives Considered

Avaya OneCloud UCaaS

Dealing directly with the manufacturer, effective and simple communication. Features: despite the fact of the difference in features between the 2 systems, P-series remained ahead with the essentials that the client was asking for. After all the best is defined by the number of features requested by the client, every situation is different and every feature has a weight associated with it momentarily.

Key Insights

Do you think Yeastar P-Series PBX System delivers good value for the price?

Yes

Are you happy with Yeastar P-Series PBX System's feature set?

Yes

Did Yeastar P-Series PBX System live up to sales and marketing promises?

Yes

Did implementation of Yeastar P-Series PBX System go as expected?

Yes

Would you buy Yeastar P-Series PBX System again?

Yes

Other Software Used

FreePBX, FreeSWITCH, Bitrix24, 3CX

Likelihood to Recommend

We strongly recommend P-series for corporate seeking high-quality and available communication systems. From our experience, the P-series was the solution of a client that tried many cloud IPPBX solutions with little or no satisfaction. The P-series success resulted from the so-called " benefit of the doubt". We were really fortunate to realize this deal turned into a genuine win/win transaction. At least the client was satisfied and regained trust in cloud-based communication systems. For small structures we would not recommend P-Series, any structure below 50 users the P-series would be over budget.

Upgrade Process

Yes -

Yes it went very fluid and smooth.

Even special features were returned in no time and the outage was for unnoticeable 30 minutes being performed late night.

Favorite tool for tomorrow's communications

Overall Satisfaction with Yeastar P-Series PBX System