Unfortunately disappointing
Updated February 14, 2017

Unfortunately disappointing

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

Zenefits is being used by all departments to help manage PTO requests and balances. Previously this was done via our payroll software and managers kept track of requests on their own; Zenefits was supposed to provide an easy way to keep requests and balances in one place and ease the burden on managers when it comes to keeping track of employee PTO.
  • Attractive UI
  • Knows how to do basic math
  • Useful for tracking PTO
  • Built-in preferred pronoun functionality
  • Often won't load sidebar.
  • Often won't load profiles.
  • Often won't let me record PTO.
  • Is generally extremely buggy to the point of uselessness- bugs aren't in minor places, but in places that prevent me from using the core functionality of the product.
  • Positive: easier to track and approve PTO requests
  • Positive: easier to track overall PTO balances
  • Negative: incredibly frustrating to use when it's not working
Zenefits, when working, is a good product. Aesthetically, it's pleasing; it's relatively user-friendly so I don't have a hard time finding what to click to get to where I need to be; however, even though we're using its most basic features, it's often hardly functional. It does a good job of tracking PTO, the requesting format works well where I get an email and not just a notification in the app so I don't have to keep it open- but it's been seriously buggy for the entire time I've used it, which is coming up on a year at this point. It's extremely frustrating to have a product with so much potential consistently fail to do what it was built to.

Zenefits Feature Ratings

Employee demographic data
7
Employment history
Not Rated
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
8
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated