Zoho Books is a complete small business accounting and payment solution.
February 12, 2020

Zoho Books is a complete small business accounting and payment solution.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Books

We use Zoho Books to handle all our financial and time-tracking needs. It has completely replaced QuickBooks and third-party time tracking software. We use Zoho Books for all our accounts payable and receivables, bank accounts, and credit card accounting. Combined with their payment gateways, we receive all our payments online. We send invoices, estimates, credit memos, and payment receipts via email. We manage all our professional time-tracking using mobile apps. We also implement it as a time-tracking solution for our clients.
  • Online payment gateways make it easy for our clients to pay all their invoices online.
  • Mobile apps allow us to do time-tracking and send invoices instantly while on service calls.
  • We would like better customization of forms, logos, and fonts.
  • More outreach to CPAs that are sometimes resistant to using Zoho.
  • Integration with our payment gateway has improved customer payment experience and reduced outstanding billable accounts.
  • Mobile time tracking has captured more billable time for improved revenue.
  • QuickBooks Online is much harder to use than Zoho Books. We found that Zoho Books was easy to train staff, and the online help is excellent.
  • Qickbooks Desktop is endlessly buggy, requiring frequent IT support calls and a dedicated server for multi-user access.
  • Online payments for QuickBooks was expensive compared to Zoho Books.
Zoho Books is a full solution for time-tracking, invoicing, bill-pay, accounting, and customer payments. It is much easier to use than QuickBooks Online. The pricing is affordable and easy to understand. Tech support has been excellent, although we've had little need for it. It's best suited for 10 users or less.

Zoho Books Feature Ratings

Accounts payable
9
Accounts receivable
9
Cash management
8
Bank reconciliation
9
Expense management
8
Time tracking
9
Multi-currency support
10
Regulations compliance
8
Self-service portal
9
Inventory tracking
9
Automatic reordering
9
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
10
Dashboards
8
Standard reports
7
API for custom integration
7
Role-based user permissions
7
Single sign-on capability
7