Item: Zoom Revenue Accelerator
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Zoom Revenue Accelerator to analyze calls between sales and customers. It does a great job of both summarizing information with AI so we can focus on customer interactions instead of focusing on taking notes. It also does a great job identifying key metrics about the interaction that we use to train and assess customer engagement. Our managers can easily create success plans for their reports, and we can make data-driven decisions about our deals based off the information Revenue Accelerator is giving us.

Pros and Cons

Summarizing and separating the various conversation topics
Identifying follow-up action items
Analyzes conversation, provides guidance on how to improve

It can be expensive if you don't use the full feature set properly
It could be more consistent at identifying callers in a conversation. Sometimes a two part conversation has 5 speakers in the summary.
The analytics take a while to understand. Could be more initially intuitive.

Return on Investment

At least 10% better performance than we got with our previous competitor
Automatic next steps has ensured follow ups happen more regularly

Alternatives Considered

Gong

Zoom Revenue Accelerator gives us better automatic metrics than Gong, better conversational parsing, and very valuable follow up data. We went with Revenue Accelerator so we could get those benefits and also simplify our tech stack by vertically integrating video calls with the conversational intelligence software. Previously in a Google Workspace + Gong system users would frequently get confused about where to find their data.

Key Insights

Do you think Zoom Revenue Accelerator delivers good value for the price?

Yes

Are you happy with Zoom Revenue Accelerator's feature set?

Yes

Did Zoom Revenue Accelerator live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Revenue Accelerator go as expected?

Yes

Would you buy Zoom Revenue Accelerator again?

Yes

Other Software Used

Logitech Rally, Zoom Contact Center, Google Workspace

Likelihood to Recommend

Zoom Revenue Accelerator is very useful in a sales-driven organization. Being able to gather data from previously unmeasurable calls can have a big impact on a company's performance. It is not as useful on internal calls where metrics aren't needed, nor would it be very useful in an organization that doesn't benefit from extracting data from their calls.

Zoom Revenue Accelerator - Big step up!

Overall Satisfaction with Zoom Revenue Accelerator