10000ft vs Smartsheet

• Tracks freelance resource hours.
• Tracks multiple small projects and milestones within the projects.
• Tracks budget information and scope creep.

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• Dashboards. If you know how to use them, they can combine the info and data from multiple sheets into one comprehensive view. This is crucial if you are managing a team that manages multiple projects in Smartsheet. It's like having all of the up to date, real time info at my fingertips.
• Love that they went mobile. I can check info onsite when I'm traveling without having to login to my computer or have my computer with me.

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• It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
• When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
• The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.

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• Growing pains. There are some features I still do not know about or do not have the proper training to utilize or understand. Even though paid workshops are available in WA they are outside my area (San Francisco, Bay Area). Furthermore, if I want to be an advocate of this software to hopefully educate my company to use it I would like more available courses (prefer free) in my reach to better push it forward.
• Mixed review, some think it's easy and some find it complicated. Maybe add more integration and features or even templates to help these users.

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• Positive - We were able to track multiple projects at the same time and record accurate hours.
• Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
• Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.

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• Our staff efficiency has greatly increased. We serve about 20 internal customers who request mailing lists and reports 2-3 times a day. Our previous solution was a website that sent an email, but we didn't have a repository and my staff just had to manage her tasks using email, which was very inefficient. Now she uses SmartSheet to do recurring tasks, reminders, track hours per request, requester, etc.
• My staff meetings are shorter and deeper in content. Instead of reviewing all the projects, we talk about obstacles, challenges and successes!
• When we are SWAMPED, it makes it easier for me to justify balancing workloads, hiring temporary help, and paying overtime.
• I no longer have to micro-manage projects-I just setup a SmartSheet and check in as needed.
• The iPad app makes it easy for me to check in even when I'm not at my computer.

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