123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Feedback Lite

1 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this

Feedback Lite

Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Themes
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Feedback Lite
4.7
Response tracking
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Data export
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Feedback Lite
4.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0
Access controls
123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Feedback Lite9.0
Based on 1 answer
Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Feedback Lite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Feedback Lite Editions & Modules
Feedback Lite
Additional Pricing Details