123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Feedback Lite

1 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Feedback Lite

Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Themes
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Feedback Lite
4.7
Response tracking
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Data export
123FormBuilder (formerly 123ContactForm)
Feedback Lite
5.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Feedback Lite
4.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0
Access controls
123FormBuilder (formerly 123ContactForm)
Feedback Lite
6.0

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

  • I found no drawbacks to using 123ContactForm.
  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Feedback Lite9.0
Based on 1 answer
Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Feedback Lite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Feedback Lite Editions & Modules
Feedback Lite
Additional Pricing Details