What users are saying about
6 Ratings

Drupal

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Top Rated
298 Ratings
6 Ratings
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Score 1 out of 101

Drupal

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Top Rated
298 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

12mass

The only problem with 12mass may be that it might come accross as spam. Personally, for every 100+ sincere responses that I get, I'm hit by 1 or 2 responses that ask me to stop spamming.The beauty is that if you're paying attention to your dashboard, you see when these things happen, and you can reply yourself to assure the customer that there is a real live human typing out the characters they are reading. I would advise that the person given the 12mass account to handle should be someone who can exercise caution. It is a great tool to leverage on, provided you put thought and effort into your 'canned' responses that are actually useful instead of just blatant advertising/spamming. The latter would not be optimal for you.
No photo available

Drupal

It is great if you're a medium to large-scale operation that is heavily reliant on always having fresh content deployed to your web properties. It is particularly great if you need to localize your website in different countries (landing pages, languages, etc). It can save you a lot of time that would otherwise be spent maintaining separate websites, and deploying often redundant content to the different websites. Every human touchpoint has the potential for error.It is not great if you just need a static website, and you aren't deploying more than just a simple blog. It's not great if you don't have senior-level developers to maintain the site. If you're the type of company that needs your website to be "done" then you've come to the wrong place. A Drupal 8 website is itself a living organism that requires an ongoing commitment.
Kyle Reichelt profile photo

Feature Rating Comparison

Security

12mass
Drupal
8.9
Role-based user permissions
12mass
Drupal
8.9

Platform & Infrastructure

12mass
Drupal
8.5
API
12mass
Drupal
8.4
Internationalization / multi-language
12mass
Drupal
8.5

Web Content Creation

12mass
Drupal
7.9
WYSIWYG editor
12mass
Drupal
7.9
Code quality / cleanliness
12mass
Drupal
8.0
Admin section
12mass
Drupal
8.4
Page templates
12mass
Drupal
7.8
Library of website themes
12mass
Drupal
6.5
Mobile optimization / responsive design
12mass
Drupal
8.6
Publishing workflow
12mass
Drupal
8.5
Form generator
12mass
Drupal
7.6

Web Content Management

12mass
Drupal
8.2
Content taxonomy
12mass
Drupal
8.1
SEO support
12mass
Drupal
8.1
Bulk management
12mass
Drupal
8.1
Availability / breadth of extensions
12mass
Drupal
8.3
Community / comment management
12mass
Drupal
8.5

Pros

  • The smart clustering works wonder and will help you loads in managing a huge number of mentions everyday or reaching out to people who might be interested in your product. The tool cleverly groups similar tweets together even though they don't match word by word. It saves me time everyday responding to tweets with similar content. The nice thing about it is you can customize your responses so you don't sound like a machine, thus the personal touch is still there.
  • 12mass is the only tool that allows you to measure your responses against stipulated metrics like engagement rate, click-through rate and so on, so you know which responses are best welcome by the audience
  • The system gets smarter as you use it, which speeds up the conversations even further.
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  • Drupal is great at managing any amount of content, and any type of content. Its flexibility and customizability are two of its greatest strengths.
  • Drupal isn't just a CMS, Drupal lets you build the CMS that website editors will be using. Its backend customization and admin features are awesome and are being expanded by the community all the time.
  • There are thousands of contributed modules and themes freely available. Not only is Drupal open source, but all the best modules and themes people have built are available for free as well!
  • Drupal's community is big, prolific, and welcoming. Not only can you use other's community contributions, but the community is always happy to help others building their own Drupal sites or custom modules and themes for the rest of the community. If you ever get stuck, the forums or Drupal Slack are incredible resources for assistance.
Ben McClure profile photo

Cons

  • The system is rather bulky and can be complicated for new users to get familiarized with at first. There are a lot of tools to refine your search, which takes a while to understand the logic.
  • It can be a bit slow at times and you'll need to refresh the system and type the search again.
  • Would love to see the statistics being present in a more comprehensive way with a dialog decision tree drawn out.
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  • Updating - I'm sure everyone's install and theme for their Drupal site is different, but with ours we are stuck at Drupal version 6 (3-4 years outdated now). If we try to upgrade to Drupal version 7 our entire site breaks, like BSOD breaks. I don't really know if we are missing anything from not having version 7 but I always like to have the latest and greatest. So for now we are stuck at version 6 until we decide to completely rebuild our site on version 7+.
  • Could be smarter - I wish Drupal would be smarter in the aspect of knowing correct coding languages and styles and If I were to update a page using bad code or something that just doesn't make sense code wise or will break things it should prompt you before saving and state any problem areas. I use SendMyAd for different magazine vendors and it checks the print Ads I upload for problem areas and then notifies me what they are before I submit the Ad. Something like this in Drupal would be awesome!
  • Views - Plain and simple Views are confusing. We had them setup by a 3rd party and I can not figure out how to edit them or add others.
  • CSS - Our theme was customized by a 3rd party and there are random CSS files everywhere that sometimes need to be updated outside of Drupal which makes things confusing. There might be a solution for this already but we do not have it. I would like one simple module in Drupal for CSS where I can see and edit all code.
Billy Barker profile photo

Likelihood to Renew

12mass8.2
Based on 3 answers
When you are used to engaging with a lot of people, it's hard and not advisable to reduce the intensity.
No photo available
Drupal8.2
Based on 18 answers
I really like Drupal, and besides the one major issue with not being able to update from version 6 to version 7 and I am happy to continuing using it. Hopefully as time goes on they will make it easier to upgrade or provide better tools for mid-level web designers like myself to build out new sites without the help of expensive 3rd party's.
Billy Barker profile photo

Usability

12mass8.2
Based on 2 answers
It's easy to use, after a while you'll get used to it and find it easy to navigate
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Drupal9.9
Based on 9 answers
Because with Drupal 8 usability in Drupal will be highly improved.
Ruben Teijeiro (rteijeiro) profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Drupal9.7
Based on 3 answers
I have had few issues with keeping a Drupal system up and running. When there have been issues, they've been errors in how I went about implementing a change.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
Drupal8.9
Based on 2 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes profile photo

Support

12mass8.2
Based on 2 answers
Maybe its a small company and they don't have too many customers, but they always reply quickly and to the point. This saves me time and allows me to make money for my company :)
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Drupal5.0
Based on 4 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Drupal8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson profile photo

Online Training

No score
No answers yet
No answers on this topic
Drupal6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson profile photo

Implementation

12mass8.2
Based on 1 answer
see the tutorials on you tube. that helps
No photo available
Drupal5.1
Based on 4 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes profile photo

Alternatives Considered

We selected 12mass because they responsed to our queries readily, and understood our concerns. The CEO (Agmon) doesn't waste time or effort, and got down to the brass tacks during our discussions. Even today, if there is an issue, the team is quick and reliable in responding
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As mostly all Drupal fellows says: "I came for the code quality and stayed for the Community". Drupal has a huge community that cares about the code quality, testing and engage developers to follow best programming practices. This improves both Drupal quality and your programming skills. Also Drupal Community is like a huge family.
Ruben Teijeiro (rteijeiro) profile photo

Scalability

No score
No answers yet
No answers on this topic
Drupal8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes profile photo

Return on Investment

  • Better customer service. One example I like to use is that there was a miscommunication, and the customer put it up on Twitter (presumably because he thought an email wouldn't be helpful, or he wanted to get a few laughs). 12mass filtered his post out and brought it to our attention, so we were able to email him straightaway and quickly remedy it.
  • Better ROI. We have seen direct conversions from click throughs on responses generated by 12mass sent out at optimised times.
  • Maybe on a smaller note, its a morale booster. To know that we are using something that is still new, that works so well. Motivates the team to work harder because we are part of a change; a new way of marketing.
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  • I've managed content in Drupal, and this content is viewed by thousands of instructors, preventing the need for them to contact our helpline for assistance. This frees up time for my staff to deal with actual issues, rather than training issues, and is a major positive ROI use case for using Drupal.
  • We provide alerts regarding service outages, hopefully preventing users from calling into our helpline - and allowing the real issues to have a higher volume than issues we are aware of.
Matthew Deakyne profile photo

Pricing Details

12mass

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Drupal

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details