What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
38 Ratings

15Five

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Likelihood to Recommend

15Five

15Five is a great platform, but it's very simplified and in the 4+ years that I've used it as an employee, I don't feel it has been changed or improved at all. While I'm sure there have been some minor updates, it has stayed virtually the same, which again leads me back to the feeling of "Groundhog day". Data collection plants the seeds for the future of any business, and the need is obviously there, but the monotony of it from an employee's perspective can also contribute to a decline in job joy. Overloading employees with reporting tasks across dozens of software platforms can lead to a major lack of productivity. As for where this platform is suited - in any organization that has a large number of entry-level employees who are all learning at different paces, with a great deal of upward mobility potential, this could be a very useful way to collect feedback and focus career development. In an organization full of senior-level employees with limited upward mobility who are results (or income) focused, this will be seen as an absolute waste of time and disrespectful to senior employees.
Anonymous | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

15Five
8.2
Stella Connect
Corporate goal setting
15Five
7.5
Stella Connect
Subordinate goal setting
15Five
8.4
Stella Connect
Individual goal setting
15Five
9.1
Stella Connect
Line-of sight-visibility
15Five
8.2
Stella Connect
Performance tracking
15Five
7.9
Stella Connect

Performance Management

15Five
7.9
Stella Connect
Performance plans
15Five
8.3
Stella Connect
Plan weighting
15Five
6.8
Stella Connect
Manager note taking
15Five
8.7
Stella Connect
Performance improvement plans
15Five
7.4
Stella Connect
Review status tracking
15Five
8.3
Stella Connect
Rater nomination workflow
15Five
6.7
Stella Connect
Review reminders
15Five
9.3
Stella Connect
Workflow restrictions
15Five
6.3
Stella Connect
Multiple review frequency
15Five
8.7
Stella Connect
Reporting
15Five
8.3
Stella Connect

Pros

15Five

  • The technology - 15Five manages all the organization of questions/submissions, and reminders.
  • Simplicity - 15Five isn't difficult to set up. And all of our users found it very easy to interface with.
  • Great features - You can add as many answers as you want. You can tag people. You can do a lot with it.
Rocky Kev | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

15Five

  • Although I mentioned customization as a positive aspect, it could use some improvements. The backend process of updating the questions, and setting them to a certain schedule, can be a bit confusing. This process could be streamlined.
  • The commenting process can be a bit confusing. If a person is tagged/mentioned in a comment, they are typically sent an email notifying them. However, it can be difficult to locate where you can reply and continue the conversation. Although a simple issue, it seems it could be easily rectified.
  • I would like to see more integration of the team portion of 15Five. It seems this feature is not as prominent, so you can easily get stuck in just your specific 15Five information.
Erin Holm | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Likelihood to Renew

15Five

15Five 9.5
Based on 2 answers
15Five offers a full feature solution that provides managers the flexibility to use the system that best fits the needs of their department.
Jason Watts, CF.APMP | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Usability

15Five

15Five 9.5
Based on 2 answers
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Support Rating

15Five

15Five 8.4
Based on 24 answers
The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
Ty Johnson | TrustRadius Reviewer

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Online Training

15Five

15Five 10.0
Based on 1 answer
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Implementation Rating

15Five

15Five 10.0
Based on 1 answer
It was very easy and support was super helpful!
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Alternatives Considered

15Five

I've used Asana and Jira. Jira has too much functionality for a team like ours and Asana didn't have enough gamification for our team. At the end we chose 15Five because it was simple to use and easy to follow, it also allowed the manager to review each individual on the team quickly and effectively.
Anonymous | TrustRadius Reviewer

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

15Five

  • For me, the ROI is immeasurable. I don't know how I could manage my team without it.
  • For the second year running, my team has been rated as "most engaged" by our annual HR survey. For a company with well over 1,000 people globally, I'm proud of this! Without 15Five, I dont know if it would be the same.
Shane Murphy | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Pricing Details

15Five

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

15Five
8.8
Stella Connect
10.0

Likelihood to Renew

15Five
9.5
Stella Connect

Usability

15Five
9.5
Stella Connect

Support Rating

15Five
8.4
Stella Connect
10.0

Online Training

15Five
10.0
Stella Connect

Implementation Rating

15Five
10.0
Stella Connect

Add comparison