What users are saying about
4 Ratings
4 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
Clear C2 C2CRM
9.3
Customer data management / contact management
17hats
9.7
Clear C2 C2CRM
9.0
Workflow management
17hats
9.7
Clear C2 C2CRM
9.6
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Clear C2 C2CRM
9.6
Contract management
17hats
10.0
Clear C2 C2CRM
10.0
Quote & order management
17hats
10.0
Clear C2 C2CRM
9.0
Interaction tracking
17hats
8.0
Clear C2 C2CRM
9.0
Territory management
17hats
Clear C2 C2CRM
8.7
Opportunity management
17hats
Clear C2 C2CRM
9.4
Channel / partner relationship management
17hats
Clear C2 C2CRM
9.0

Customer Service & Support

17hats
8.0
Clear C2 C2CRM
9.6
Case management
17hats
8.0
Clear C2 C2CRM
10.0
Call center management
17hats
Clear C2 C2CRM
9.4
Help desk management
17hats
Clear C2 C2CRM
9.4

Marketing Automation

17hats
8.0
Clear C2 C2CRM
9.8
Lead management
17hats
8.0
Clear C2 C2CRM
10.0
Email marketing
17hats
Clear C2 C2CRM
9.6

CRM Project Management

17hats
9.5
Clear C2 C2CRM
9.2
Task management
17hats
9.0
Clear C2 C2CRM
9.4
Billing and invoicing management
17hats
10.0
Clear C2 C2CRM
9.0
Reporting
17hats
Clear C2 C2CRM
9.4

Customization

17hats
9.7
Clear C2 C2CRM
9.2
Custom fields
17hats
9.4
Clear C2 C2CRM
9.4
Custom objects
17hats
10.0
Clear C2 C2CRM
9.0
Scripting environment
17hats
Clear C2 C2CRM
9.4
API for custom integration
17hats
Clear C2 C2CRM
9.0

Security

17hats
9.5
Clear C2 C2CRM
8.9
Single sign-on capability
17hats
10.0
Clear C2 C2CRM
9.0
Role-based user permissions
17hats
9.0
Clear C2 C2CRM
8.7

Integrations with 3rd-party Software

17hats
8.0
Clear C2 C2CRM
8.5
Marketing automation
17hats
8.0
Clear C2 C2CRM
9.0
Compensation management
17hats
Clear C2 C2CRM
8.0

Platform

17hats
8.0
Clear C2 C2CRM
7.0
Mobile access
17hats
8.0
Clear C2 C2CRM
7.0

CRM Reporting & Analytics

17hats
Clear C2 C2CRM
9.2
Forecasting
17hats
Clear C2 C2CRM
9.6
Pipeline visualization
17hats
Clear C2 C2CRM
9.0
Customizable reports
17hats
Clear C2 C2CRM
9.0

Social CRM

17hats
Clear C2 C2CRM
9.5
Social data
17hats
Clear C2 C2CRM
10.0
Social engagement
17hats
Clear C2 C2CRM
9.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Rating Summary

Likelihood to Recommend

17hats
9.7
Clear C2 C2CRM
9.4

Usability

17hats
9.0
Clear C2 C2CRM
9.0

Support Rating

17hats
8.0
Clear C2 C2CRM
9.0

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