What users are saying about
7 Ratings
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43 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Really Simple Systems

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Platform

Sales Force Automation

9.5

17hats

95%
7.3

Really Simple Systems

73%
17hats ranks higher in 6/8 features

Customer data management / contact management

9.9
99%
2 Ratings
7.8
78%
33 Ratings

Workflow management

9.9
99%
2 Ratings
7.2
72%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
6.4
64%
25 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
7.5
75%
25 Ratings

Territory management

N/A
0 Ratings
6.9
69%
8 Ratings

Opportunity management

N/A
0 Ratings
7.7
77%
27 Ratings

Customer Service & Support

8.0

17hats

80%
7.1

Really Simple Systems

71%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
7.3
73%
23 Ratings

Help desk management

N/A
0 Ratings
6.9
69%
24 Ratings

Marketing Automation

8.0

17hats

80%
7.1

Really Simple Systems

71%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.0
70%
24 Ratings

Email marketing

N/A
0 Ratings
7.3
73%
20 Ratings

CRM Project Management

9.5

17hats

95%
7.0

Really Simple Systems

70%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.1
71%
27 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
6.9
69%
25 Ratings

Customization

9.9

17hats

99%
6.8

Really Simple Systems

68%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
7.1
71%
28 Ratings

Custom objects

10.0
100%
1 Rating
6.8
68%
24 Ratings

API for custom integration

N/A
0 Ratings
6.5
65%
17 Ratings

Security

9.5

17hats

95%
7.8

Really Simple Systems

78%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
7.8
78%
28 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Really Simple Systems

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
6.9

Really Simple Systems

69%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.9
69%
21 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
6.6

Really Simple Systems

66%
Really Simple Systems ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.5
65%
20 Ratings

Pipeline visualization

N/A
0 Ratings
6.5
65%
21 Ratings

Customizable reports

N/A
0 Ratings
6.9
69%
24 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Really Simple Systems is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
7.7

Really Simple Systems

77%
34 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
9.1

Really Simple Systems

91%
1 Rating

Usability

9.0

17hats

90%
1 Rating
7.8

Really Simple Systems

78%
18 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.1

Really Simple Systems

81%
17 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Really Simple Systems

If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
Sara Walker | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

  • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
  • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
  • Activity integration from email accounts included
  • Manage my sales pipeline opportunities effectively
Neil Gilmartin | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Really Simple Systems

  • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
  • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
Amanda Arnold | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 per month

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Really Simple Systems

Really Simple Systems 7.8
Based on 18 answers
Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
Max Charrington | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

Really Simple Systems 8.1
Based on 17 answers
Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Really Simple Systems

We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
Ashley Goolsby | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

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