What users are saying about
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Really Simple Systems
7.6
Customer data management / contact management
17hats
9.0
Really Simple Systems
8.1
Workflow management
17hats
9.0
Really Simple Systems
10.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Really Simple Systems
5.1
Contract management
17hats
10.0
Really Simple Systems
Quote & order management
17hats
10.0
Really Simple Systems
Interaction tracking
17hats
8.0
Really Simple Systems
7.3
Opportunity management
17hats
Really Simple Systems
7.4

Customer Service & Support

17hats
8.0
Really Simple Systems
8.4
Case management
17hats
8.0
Really Simple Systems
8.3
Help desk management
17hats
Really Simple Systems
8.5

Marketing Automation

17hats
8.0
Really Simple Systems
6.7
Lead management
17hats
8.0
Really Simple Systems
6.8
Email marketing
17hats
Really Simple Systems
6.7

CRM Project Management

17hats
9.5
Really Simple Systems
7.6
Task management
17hats
9.0
Really Simple Systems
8.1
Billing and invoicing management
17hats
10.0
Really Simple Systems
Reporting
17hats
Really Simple Systems
7.0

Customization

17hats
8.0
Really Simple Systems
8.2
Custom fields
17hats
8.0
Really Simple Systems
8.3
Custom objects
17hats
Really Simple Systems
8.5
API for custom integration
17hats
Really Simple Systems
7.6

Security

17hats
9.5
Really Simple Systems
7.9
Single sign-on capability
17hats
10.0
Really Simple Systems
Role-based user permissions
17hats
9.0
Really Simple Systems
7.9

Integrations with 3rd-party Software

17hats
8.0
Really Simple Systems
Marketing automation
17hats
8.0
Really Simple Systems

Platform

17hats
8.0
Really Simple Systems
7.6
Mobile access
17hats
8.0
Really Simple Systems
7.6

CRM Reporting & Analytics

17hats
Really Simple Systems
7.7
Forecasting
17hats
Really Simple Systems
7.2
Pipeline visualization
17hats
Really Simple Systems
8.0
Customizable reports
17hats
Really Simple Systems
7.9

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

17hats
9.0
Really Simple Systems
8.0

Support Rating

17hats
8.0
Really Simple Systems

Add comparison