What users are saying about
42 Ratings
4 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
FloristWare
Customer data management / contact management
1CRM
8.7
FloristWare
Workflow management
1CRM
9.0
FloristWare
Territory management
1CRM
8.5
FloristWare
Opportunity management
1CRM
8.9
FloristWare
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
FloristWare
Contract management
1CRM
7.8
FloristWare
Quote & order management
1CRM
8.9
FloristWare
Interaction tracking
1CRM
8.7
FloristWare
Channel / partner relationship management
1CRM
7.9
FloristWare

Customer Service & Support

1CRM
8.6
FloristWare
Case management
1CRM
8.7
FloristWare
Call center management
1CRM
9.0
FloristWare
Help desk management
1CRM
8.3
FloristWare

Marketing Automation

1CRM
9.2
FloristWare
Lead management
1CRM
9.2
FloristWare
Email marketing
1CRM
9.2
FloristWare

CRM Project Management

1CRM
9.0
FloristWare
Task management
1CRM
8.7
FloristWare
Billing and invoicing management
1CRM
8.7
FloristWare
Reporting
1CRM
9.5
FloristWare

CRM Reporting & Analytics

1CRM
9.1
FloristWare
Forecasting
1CRM
8.8
FloristWare
Pipeline visualization
1CRM
9.3
FloristWare
Customizable reports
1CRM
9.2
FloristWare

Customization

1CRM
8.3
FloristWare
Custom fields
1CRM
8.3
FloristWare
Custom objects
1CRM
8.7
FloristWare
Scripting environment
1CRM
8.3
FloristWare
API for custom integration
1CRM
7.9
FloristWare

Security

1CRM
9.0
FloristWare
Single sign-on capability
1CRM
8.8
FloristWare
Role-based user permissions
1CRM
9.3
FloristWare

Social CRM

1CRM
8.6
FloristWare
Social data
1CRM
8.5
FloristWare
Social engagement
1CRM
8.7
FloristWare

Integrations with 3rd-party Software

1CRM
7.7
FloristWare
Marketing automation
1CRM
7.5
FloristWare
Compensation management
1CRM
7.8
FloristWare

Platform

1CRM
7.2
FloristWare
Mobile access
1CRM
7.2
FloristWare

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
8.7
FloristWare
9.0

Usability

1CRM
8.7
FloristWare
9.1

Support Rating

1CRM
9.3
FloristWare
9.1

Add comparison