1CRM vs FloristWare | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 9 out of 10

Based on 4 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.3

1CRM

93%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

N/A

0 Ratings

Workflow management

9.6

96%

5 Ratings

N/A

0 Ratings

Territory management

9.3

93%

5 Ratings

N/A

0 Ratings

Opportunity management

9.6

96%

5 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

N/A

0 Ratings

Contract management

8.8

88%

5 Ratings

N/A

0 Ratings

Quote & order management

9.6

96%

5 Ratings

N/A

0 Ratings

Interaction tracking

9.6

96%

5 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

N/A

0 Ratings

Customer Service & Support

9.6

1CRM

96%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

N/A

0 Ratings

Call center management

10.0

100%

5 Ratings

N/A

0 Ratings

Help desk management

9.3

93%

4 Ratings

N/A

0 Ratings

Marketing Automation

8.5

1CRM

85%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

N/A

0 Ratings

Email marketing

8.3

83%

5 Ratings

N/A

0 Ratings

CRM Project Management

9.0

1CRM

90%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

N/A

0 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

N/A

0 Ratings

Reporting

9.4

94%

5 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Forecasting

8.8

88%

5 Ratings

N/A

0 Ratings

Pipeline visualization

9.4

94%

5 Ratings

N/A

0 Ratings

Customizable reports

9.1

91%

5 Ratings

N/A

0 Ratings

Customization

8.9

1CRM

89%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

N/A

0 Ratings

Custom objects

9.3

93%

4 Ratings

N/A

0 Ratings

Scripting environment

8.6

86%

4 Ratings

N/A

0 Ratings

API for custom integration

8.7

87%

4 Ratings

N/A

0 Ratings

Security

9.3

1CRM

93%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

N/A

0 Ratings

Role-based user permissions

9.4

94%

5 Ratings

N/A

0 Ratings

Social CRM

9.1

1CRM

91%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

N/A

0 Ratings

Social engagement

9.2

92%

4 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

N/A

0 Ratings

Compensation management

8.6

86%

4 Ratings

N/A

0 Ratings

Platform

7.7

1CRM

77%

FloristWare

Feature Set Not Supported

N/A

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

N/A

0 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%

5 Ratings

9.0

FloristWare

90%

4 Ratings

Usability

9.6

1CRM

96%

4 Ratings

9.1

FloristWare

91%

1 Rating

Support Rating

9.7

1CRM

97%

4 Ratings

9.1

FloristWare

91%

2 Ratings

Pros

Sales management.
Marketing management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.

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Annette Hentz

Owner

Carver FlowersRetail, 1-10 employees

View all 4 answers on this topic

Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

View all 5 answers on this topic

I would like to see the ability to save work and continue later (as in pause order entering).
I would like to see in the future a more advanced routing module.

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