What users are saying about

1ShoppingCart

23 Ratings

Stripe

48 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Stripe

48 Ratings
Score 9 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

If you need an ecommerce, email marketing and affiliate program - it is great to have this all in one solution. Larger businesses with many employees in remote locations may need a different solution. If you do not need ecommerce or affiliate, you can use a lower cost program that costs less. The learning curve is short for a solo entrepreneur with some technical knowledge.

Stripe

The bottom line is the lower rate and return of fees when refunds are issued. These two items alone make working with Stripe a no-brainer. The ease of not having multiple credit card processors for different purchasing portals had made my life and my staff's lives so much easier.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Stripe
Product catalog & listings
1ShoppingCart
7.5
Stripe
Product management
1ShoppingCart
8.0
Stripe
Bulk product upload
1ShoppingCart
9.0
Stripe
Branding
1ShoppingCart
7.5
Stripe
Mobile storefront
1ShoppingCart
9.0
Stripe
Product variations
1ShoppingCart
9.0
Stripe
Website integration
1ShoppingCart
7.0
Stripe
Visual customization
1ShoppingCart
7.0
Stripe
CMS
1ShoppingCart
7.0
Stripe

Online Shopping Cart

1ShoppingCart
8.0
Stripe
Abandoned cart recovery
1ShoppingCart
9.0
Stripe
Checkout user experience
1ShoppingCart
7.0
Stripe

Online Payment System

1ShoppingCart
7.5
Stripe
eCommerce security
1ShoppingCart
7.5
Stripe

eCommerce Marketing

1ShoppingCart
7.5
Stripe
Promotions & discounts
1ShoppingCart
8.0
Stripe
Personalized recommendations
1ShoppingCart
7.5
Stripe
SEO
1ShoppingCart
7.0
Stripe

eCommerce Business Management

1ShoppingCart
9.0
Stripe
Multi-site management
1ShoppingCart
9.0
Stripe
Order processing
1ShoppingCart
9.0
Stripe
Inventory management
1ShoppingCart
9.0
Stripe
Shipping
1ShoppingCart
9.0
Stripe
Custom functionality
1ShoppingCart
9.0
Stripe

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
  • It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
  • Stripe does make it easy to create new coupon codes or issue partial or total refunds.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • Customer Service for Stripe billing is lacking. Their customer service reps do not carefully read emails, and often provide very generic, "cut and paste" replies to very specific questions. This can occur multiple times while trouble shooting. They also wait too long to respond to queries (over 1 day sometimes).
  • Stripe does not offer phone support- even in the case of an emergency. The lack of any human contact whatsoever is distressing, and in some cases, frightening.
  • Stripe is a bit pricey.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
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Alternatives Considered

1SC was chosen years ago for the companies I've used it for. At that point they were one of the only companies offering this kind of service. The ability to have customers all in one place, have opt-ins to keep building the list and ability to add hundreds of products and programs and add these to the website are all reasons the company continues to use 1SC
Compared with iATS Payments, Stripe has cleaner reporting and is very straight-forward. One benefit to Stripe is that it takes out the credit card fees at the time it sends the payments to the bank. iATS Payments does not do this (except for Discover cards) - credit card processing fees are taken out at the end of the month, which can lead to inaccurate amounts at times. Stripe is much more accurate in this area.

Return on Investment

  • Better ability to gather information quickly for customers to support in the customer service response time
  • Faster lead conversion
  • Ability for multiple users to use the product under different user names so the team can work on different projects at once
  • Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs
  • It has significant ROI, as we have many transactions going back and forth and Stripe does a pretty good job to transfer money in a very fast and convenient way
  • Stripe also saves a lot of time as we use it for our subscriptions and automated payments
  • No negative ROI I can think of

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Stripe

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details