1ShoppingCart vs Stripe

• Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
• Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
• Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
• Simple to add different products and sell easily with the integrated shopping cart
• Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
• Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.

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• Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
• It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
• Stripe does make it easy to create new coupon codes or issue partial or total refunds.

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• I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
• When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
• Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!

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• Customer Service for Stripe billing is lacking. Their customer service reps do not carefully read emails, and often provide very generic, "cut and paste" replies to very specific questions. This can occur multiple times while trouble shooting. They also wait too long to respond to queries (over 1 day sometimes).
• Stripe does not offer phone support- even in the case of an emergency. The lack of any human contact whatsoever is distressing, and in some cases, frightening.
• Stripe is a bit pricey.

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• Better ability to gather information quickly for customers to support in the customer service response time
• Faster lead conversion
• Ability for multiple users to use the product under different user names so the team can work on different projects at once
• Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs

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• It has significant ROI, as we have many transactions going back and forth and Stripe does a pretty good job to transfer money in a very fast and convenient way
• Stripe also saves a lot of time as we use it for our subscriptions and automated payments
• No negative ROI I can think of

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