[24]7 Answers vs. Agiloft Flexible Service Desk Suite
[24]7 Answers vs. Agiloft Flexible Service Desk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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[24]7 Answers | Agiloft Flexible Service Desk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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[24]7 Answers | Agiloft Flexible Service Desk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | NinjaOne Score 9.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | NinjaOne Score 9.2 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Agiloft Flexible Service Desk Suite | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (12 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (9 ratings) |
Usability | - (0 ratings) | 7.3 (2 ratings) |
Availability | - (0 ratings) | 8.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (2 ratings) |
[24]7 Answers | Agiloft Flexible Service Desk Suite | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Agiloft |
Pros | [24]7.ai No answers on this topic | Agiloft |
Cons | [24]7.ai No answers on this topic | Agiloft |
Likelihood to Renew | [24]7.ai No answers on this topic | Agiloft |
Usability | [24]7.ai No answers on this topic | Agiloft |
Support Rating | [24]7.ai No answers on this topic | Agiloft |
Alternatives Considered | [24]7.ai No answers on this topic | Agiloft |
Return on Investment | [24]7.ai No answers on this topic | Agiloft |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |