What users are saying about
10 Ratings
249 Ratings
10 Ratings
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Score 8.7 out of 101
249 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Rodolfo M. Raya profile photo

Zuora

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Dirk Miller profile photo

Pros

2Checkout

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
Rodolfo M. Raya profile photo

Zuora

  • Quote-to-cash
  • Automated billing and payment runs
  • Allows information to feed directly from API integration
  • Payment gateways, payment method updater, etc.
Andrew Keith profile photo

Cons

2Checkout

  • Local payments methods are an area for improvement. Not all are connected so far.
  • Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.
Madina Mukhamedova profile photo

Zuora

  • Zuora's basic email support can be very generic and lacking overall
  • The REST API and SOAP API are not comparable, making some development needs very challenging to meet
  • Zuora, like any complex software, requires close oversight and ownership, as there are tons of settings and things to configure
Tim Chingos profile photo

Likelihood to Renew

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 8.4
Based on 13 answers
It's a perfect platform to make business effective.
RINKU SINGH profile photo

Usability

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.4
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA profile photo

Reliability and Availability

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH profile photo

Support

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.1
Based on 12 answers
While responsiveness is great, sometimes it can take some time for them to tell us what's going on, even if the problem is not really a Zuora issue, but rather an issue on our side.
Sri Rajan profile photo

In-Person Training

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
It is useful.
RINKU SINGH profile photo

Online Training

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH profile photo

Implementation

2Checkout

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan profile photo

Alternatives Considered

2Checkout

Avangate Digital Commerce is more flexible, can be adjusted for your business needs.
Madina Mukhamedova profile photo

Zuora

Brightpearl is an amazing omnichannel retail management solution with live accounting, however, it is not the best fit for a subscription based business and does not track recurring revenue the way that Zuora does. Again I will reiterate that the automated invoicing and recurring payment processing is what is invaluable with Zuora - my job would be a lot harder without Zuora.
Venessa Harper profile photo

Return on Investment

2Checkout

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
Madina Mukhamedova profile photo

Zuora

  • Business has grown and easy to handle
  • Real time reports
Vivek Chaturvedi profile photo

Pricing Details

2Checkout

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
2SELL - 3.5% + 0.30 EUR per successful sale 2SUBSCRIBE - 4.5% + 0.40 EUR per successful sale 2MONETIZE - 6.0% + 0.50 EUR per successful sale

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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