What users are saying about

2Checkout

8 Ratings

Zuora

243 Ratings

2Checkout

8 Ratings
Score 8.5 out of 101

Zuora

243 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.

Zuora

Zuora is a subscription tool. It is very focused and should probably stay that way. I think there is a good reason many businesses are choosing Zuora, but I think they'll be in for a disappointment in many areas, those I've listed in the Cons section of this review. If they make some drastic improvements to the UI, my users will be much more pleased, like removing a little rock out of your shoe.For a simple subscription business, Zuora is a great tool. If you get into multi-year subscriptions (known to be multi-year from inception), there are challenges, particularly related to revenue recognition, amendments, and, especially, future-dated amendments.

Pros

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.

Cons

  • I get my payments via a Payoneer credit card. Sometimes I would prefer to receive a wire transfer instead but it is not so easy to switch payment methods.
  • Payment checking and purchase confirmation take about 10 minutes. It is not too much but for clients, it seems an eternity.
  • Insights are way too expensive. Should not have to spend $250,000/year for dashboard metrics.
  • Add-on products are all too expensive.
  • The platform itself is too expensive. We nearly did not renew last year solely due to the cost.

Likelihood to Renew

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Zuora8.3
Based on 13 answers
We simply don't need to change

Usability

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Zuora6.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.

Reliability and Availability

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Zuora9.3
Based on 2 answers
It has been a useful tool.

Support

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Zuora6.6
Based on 12 answers
Fully Automated system

In-Person Training

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Zuora9.3
Based on 2 answers
It is useful.

Online Training

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Zuora7.1
Based on 2 answers
It was reliable.

Implementation

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Zuora7.3
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.

Alternatives Considered

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.
Prior to Zuora, Surf Air used Braintree as a subscription management system. We moved to Zuora due to the platform's robust product catalog capabilities, superior invoicing and reporting. Certain reports and monthly close could be made easier but the process is far better than our previous capabilities with Braintree

Return on Investment

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
  • Easy of use
  • Meeting business requirements efficiently

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Growth Edition: 3.99% + $1 / per transaction fee Standard Edition: 4.9% + $2.50 / per transaction fee Enterprise Edition: Custom Tailored (Contact for Pricing)

Zuora

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details