What users are saying about

2Checkout

8 Ratings

Zuora

245 Ratings

2Checkout

8 Ratings
Score 8.6 out of 101

Zuora

245 Ratings
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Rodolfo M. Raya profile photo

Zuora

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Dirk Miller profile photo

Pros

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
Rodolfo M. Raya profile photo
  • Consolidated invoicing
  • High-volume, complex subscription management
Joshua Henke profile photo

Cons

  • I get my payments via a Payoneer credit card. Sometimes I would prefer to receive a wire transfer instead but it is not so easy to switch payment methods.
  • Payment checking and purchase confirmation take about 10 minutes. It is not too much but for clients, it seems an eternity.
Rodolfo M. Raya profile photo
  • The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
  • Extremely limited customization capability to improve poor UI
  • Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
  • The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.
Joshua Henke profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Zuora8.3
Based on 13 answers
We are generally happy, and it is very costly to change.
Sri Rajan profile photo

Usability

No score
No answers yet
No answers on this topic
Zuora6.9
Based on 17 answers
Zuora is super for business growth
Vivek Chaturvedi profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zuora9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH profile photo

Support

No score
No answers yet
No answers on this topic
Zuora6.8
Based on 12 answers
Fully Automated system
Vivek Chaturvedi profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Zuora9.3
Based on 2 answers
It is useful.
RINKU SINGH profile photo

Online Training

No score
No answers yet
No answers on this topic
Zuora7.0
Based on 2 answers
It was reliable.
RINKU SINGH profile photo

Implementation

No score
No answers yet
No answers on this topic
Zuora7.3
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan profile photo

Alternatives Considered

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.
Rodolfo M. Raya profile photo
I don't know of the current capabilities of the nearest competitors to Zuora as it's been in our business 5 years now. At the time we looked there was no realistic competition and Zuora was a no-brainer! As it's always done what we needed we have not had the need to look elsewhere.
Anthony Hewitt profile photo

Return on Investment

  • 2Checkout charges you for every sale. It does not have other costs that can affect your finances.
  • 2Checkout has two plans for software companies. Make sure to select the one that is right for you or you will find yourself paying a high commission.
Rodolfo M. Raya profile photo
  • Easy of use
  • Meeting business requirements efficiently
Jason Lee profile photo

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Growth Edition: 3.99% + $1 / per transaction fee Standard Edition: 4.9% + $2.50 / per transaction fee Enterprise Edition: Custom Tailored (Contact for Pricing)

Zuora

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details