What users are saying about
4 Ratings
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Top Rated
90 Ratings
4 Ratings
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Score 9 out of 100

Zoho Desk

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Top Rated
90 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Zoho Desk

Zoho Desk is helping me a lot in managing the customer support along with the customer support team effectively. Clear and clean dashboard with robust UI helping me to be more productive at work. Support and ticketing need to be updated in the near future. Other than that, it is a great platform to have in the organization and I would recommend this to other businesses too.
Sofia Martinez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Zoho Desk
10.0
Organize and prioritize service tickets
365Ticketing
7.0
Zoho Desk
10.0
Expert directory
365Ticketing
8.0
Zoho Desk
10.0
ITSM collaboration and documentation
365Ticketing
8.0
Zoho Desk
10.0
Ticket creation and submission
365Ticketing
8.0
Zoho Desk
10.0
Ticket response
365Ticketing
9.0
Zoho Desk
10.0
Subscription-based notifications
365Ticketing
Zoho Desk
10.0

Self Help Community

365Ticketing
9.0
Zoho Desk
10.0
Internal knowledge base
365Ticketing
9.0
Zoho Desk
10.0
External knowledge base
365Ticketing
Zoho Desk
10.0

Multi-Channel Help

365Ticketing
9.0
Zoho Desk
10.0
Email support
365Ticketing
9.0
Zoho Desk
10.0
Customer portal
365Ticketing
Zoho Desk
10.0
Help Desk CRM integration
365Ticketing
Zoho Desk
10.0

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Zoho Desk

  • Macros - These are great ! You can auto assign based on many different criteria. Easy to build as well.
  • Customization - Easy to build customizations at your fingertips. It helps when you need just a little bit more information to perform the tasks at hand.
Anonymous | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Zoho Desk

  • The filtering system at times can not be as responsive as expected. On Zogo desk can try to filter out non-relevant tickets but they can still show in results
  • You can run reports on Zoho based on any built in fields, but cannot run anything that comes from freetext, or responses based on keywords
  • Zoho Assist at times fails to send the invite to the customer
Anonymous | TrustRadius Reviewer

Usability

365Ticketing

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.8
Based on 12 answers
Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program.
Hildah Kay | TrustRadius Reviewer

Support Rating

365Ticketing

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 7.9
Based on 12 answers
Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions
Anonymous | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Zoho Desk
8.6

Usability

365Ticketing
Zoho Desk
8.8

Support Rating

365Ticketing
Zoho Desk
7.9

Add comparison